Can I cancel an order after it is submitted?
As long as your order has not yet entered the shipping process, you can cancel your order. To prevent an order from shipping, it is vital that you email us firstname.lastname@example.org as soon as possible.
Once an order has entered the shipping process, we may not be able to accept a cancellation and/or your order may be considered a return.
How do I check the current status of my order?
If you created an account when placing your order, or placed it using an existing account, log in to your account and click on Order History.
If you placed your order as a guest and did not create an account, use the Find My Order tool to track your order.
I checked out as a guest and do not remember my order number. Can I still track my order?
For security purposes, the Find My Order tool requires you to enter your order number. If you do not have your order number available, please email us email@example.com and we will be glad to help you out.
What should I do if my order arrives damaged?
If the damage is found while the shipping carrier is on site, please DO NOT accept the package and refuse delivery. Please contact us to arrange a re-shipment.
If the damage is found after the package has been delivered, please DO NOT install the item. Please contact us and provide photos so we can process a replacement.
Unfortunately, as freight carriers only allow a limited time to file freight claims, damages reported after 30 days will not be honored. Additionally, once a defective item is installed, we may not be able to provide a replacement.
How do I return an item?
If you were inadvertently shipped a product different than the one you ordered please contact us within 48 hours of receiving the product. We will provide a Return Authorization Number, arrange for the return shipment and have the correct product shipped free of charge. For more detailed information on other types of returns please refer to our return policy.
Is it safe to send my Credit Card number through your site?
Our site uses an SSL (Secure Sockets Layer) Connection. SSL works by using a private key to encrypt data that’s transferred over the SSL connection. This Web site secures your private information using an SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
Will the information I provide you be kept private?
When you place orders or access your account information, our secure server software (SSL) encrypts all information you input before it is sent to us. The data we collect from you is protected against unauthorized access. We have very strict policies and procedures designed to protect the privacy of our customers. We will never share or sell your personal information with any external organization, unless you provide prior consent. Any personal information you wish to provide is also protected internally.
Will I receive promotional emails from your site? Do you share my email address with any other sites or marketing companies?
We do not believe in spamming and do not use your email address to send any information that is not directly related to your order. If you do wish to receive occasional emails with updates, coupons or promotions, you must opt in to our mailing list when you create your account. If you did not opt in when you created your account, you can do so by changing your preference on the Account Information page.
How can I contact you?
Whether you are an existing customer, looking to become a customer or just have a question, we would love to hear from you! Please email us firstname.lastname@example.org